Are there any services that you do not offer?
We accommodate any computer problems that you may be encountering. In case it’s something we can work on, we can refer someone else who can help you.
How long before I can get a technician to fix my computer?
We can usually send a technician to your place on the same day if you book early.
How long will it take to fix my computer?
The amount of time will largely depend on how big the computer issue is. For more difficult repairs, we usually complete the repair overnight although it may take longer than that. We always prioritize small businesses as working computers are needed to maintain their business.
How do I make sure that my data are safe?
We always make sure that we take the needed measures to protect your data. To be sure, we can back up your data before starting the repair.
Do you offer service guarantees?
We require a minimum pay of A$110 which includes diagnostics. Other companies mention “No Fix, No Pay” but we don’t have that. It is our principle that all problems can be fixed. Although sometimes it takes more time and it may not always be economically viable.
What happens if my computer can’t be fixed on site?
Sometimes we have to take away your machine for reinstall issues or Windows update issues. This is usually done just overnight.